#iHaveAfriend Counseling Helpline

Telephone counseling offers the same services as face to face counseling except that it is conducted over the phone. In the past this medium was predominantly used for crisis intervention. However, in recent times there seems to be a much greater openness to this form of counseling even in non-crisis situations. Although, face to face counseling still remains the more popular form of counseling, telephone counseling offers certain advantages that can make it a more suitable option for some.

Unlike some helplines that are run by volunteers, #iHaveAfriend is a free counseling helpline that is run by trained and qualified volunteers. The service offers anonymity, which means that the identity of the caller remains anonymous.


We understand that it is not easy to reach out and share your concerns with someone over the phone, especially when you are not familiar with them. We appreciate the effort it must have taken you to take this first step towards growth and progress and understand that there may be some apprehensions about sharing sensitive information and whether it is safe to do so.


It is for this very reason that our volunteers take their time to explain the helpline’s policy of confidentiality at #iHaveAfriend, when you first connect with us. The effectiveness of the counseling process depends heavily on the trust that exists between the volunteer and the caller. Any information you share remains completely confidential between you and the volunteers at #iHaveAfriend, except for when there is a risk of harm to yourself or to others.


The 'friend-calling' process is a gradual one which entails an in-depth conversation with a volunteer who will take their time to fully understand your concern. Though the process of counseling (here, friend-calling helpline) is not a quick one you are assured of our continued support and care through the process.

This helpline can even help you connect with our counselors at EduPsych. At EduPsych, counseling is a collaborative activity. Therefore, your role is crucial in identifying and understanding the problem, and finding solutions to overcome them. Depending on your specific concern and the extent of distress you are experiencing as a result, our counsellors will then tap in to their training to teach you certain skills and techniques to help you manage your distress better.


#iHaveAfriend volunteers are trained by our counselors at EduPsych and report directly to their mentors/trainers. During the process of this friend-calling helpline, suggestions or assignments or tasks may be made in an effort to enable you to move towards a solution. The tasks may involve activities to help with introspection, reflection, prioritization, or goal setting, with the intention of moving constantly towards achieving the identified goals.


As the sessions progress, the volunteers, just like our counselors keep a detailed account of how you are doing and will spend some time with you in planning the course of future sessions. Once the desired goal is achieved, the process of counseling (here, through an informal method of friend-calling) may end for the time. However, it may be resumed at any point depending on your need for it.


EduPsych endeavours to provide a high-quality service which is ethical and professional; and utmost care will be taken to ensure that your experience is a pleasant one. Picking up the phone and giving us a call can therefore be the first step in the process of helping yourself feel better. So, from now on remember to say, #iHaveAfriend

Given the current situation, our minds have become as capricious as each new day. Apart from the innumerable number of changes that all of us have faced, social interactions have also been considerably reduced.

Thereby, it is essential to understand that our mind also needs a friend. #iHaveAfriend is such a helpline who is there to listen to you; to listen to how you exactly feel. Your new friend on the other end of this helpline will be there for you, no matter what. We will make sure that you feel better mentally. Feel free to just pick up and dial (find the number/s below). Let us help you battle your mental war and emerge victorious out of it!

After all, one call does not hurt anyone at all; but no call does hurt someone after all.

Call your -

#friend Moumita at: +919830372707

#friend Lakshmi at: +919883239999

D- Discover new things
E- Elevate your mood
P- Preserve mental peace
R- Remain positive 
E- Engage in conversation 
S- Stay strong  
S- Self love
 I-  I am worth it
O- Open up for help
N- Nurture yourself 

Here’s a new meaning we would want to give to the term “depression.” This is a mood disorder which is not easy for someone to go through. Therefore, through means of #iHaveAfriend helpline we wish to connect with you. You may feel free to share how you’re feeling and we will help you come out of the darkest of places. One may not realize how important it is to share one’s feelings in these hard times, instead of bottling them up. Please feel free to call on (find the number/s below) and we would offer a listening ear to all your needs!

Call your -

#friend Moumita at: +919830372707

#friend Lakshmi at: +919883239999

Do you wish to volunteer your time to lend a listening ear to those who are troubled? Then join us! Send in your interest at: edupsychambassadors@gmail.com













Phone: (+91) 7980925582

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Headquartered at Kolkata, West Bengal, India

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About EduPsych

At EduPsych, we provide an online psychotherapy platform and emotional support platform designed to foster mental wellness. It anonymously connects you with the right experts like Clinical Psychologists, Psychotherapists, Narrative Therapists, Psychological Counselors, Psychologists, Child Counselors, Life Coaches, Career Counselors & Guides, and people with rich and deep life experience, who understand you and guide you through completely confidential individual and support group sessions.

We are not a medical service or suicide prevention helpline. If you are feeling suicidal, we would suggest you immediately call up a suicide prevention helpline.

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